SHIPPING AND DELIVERY INFORMATION

Orders are typically processed for shipment within 1-3 business days. If an order is received after 10:00 A.M. (PST) it may be processed on the following business day. Please note that during certain collection launches, holidays, and other peak seasons there may be a delay in processing and shipping times. We apologize for any inconvenience this may cause. Once an order has been placed we are unable to modify the shipping address or method. Thank you for your understanding.

AMENDING A SHIPPING ADDRESS

We apologize for any inconvenience. But unfortunately. We are unable to make any changes to the shipping address or shipping method once the checkout process is complete. Additionally we want to let you know that as soon as an order is sent from our warehouse we will send you an email with the tracking information for your shipment. Finally it is important to note that once your order leaves our warehouse it becomes your responsibility to monitor its delivery progress.

SHIPPING OPTIONS AND COSTS

At Aubert. We believe in delivering exceptional service to our valued customers. Thats why we are pleased to offer complimentary standard ground shipping on all full priced Mainline orders that are being shipped within the United Kingdom, United States, and Canada. We understand that timeliness is of utmost importance to you, which is precisely why our orders typically reach your doorstep within the span of 5 to 8 business (for US) days after departing from our Los Angeles distribution center. As for other purchases shipping costs will be calculated at checkout based on your shipping address and the estimated weight of your package. Rest assured that we strive to provide you with accurate pricing information so that you can make an informed decision while shopping with us. At Aubert your satisfaction is highly valued, and it is our utmost priority to ensure a smooth and delightful shopping experience for you.

SHIPPING OPTIONS AND COSTS

Unfortunately. We are unable to consolidate individual orders into a single shipment. Additionally we regret to inform you that we do not currently offer shipping services to PO boxes. It is important to note that international shipping rates may differ based on various factors. When you proceed with the checkout process. We will accurately calculate the shipping costs by taking into consideration your location and an estimated weight of the package.

FAILED DELIVERY/ RETURNED TO SENDER/ ABANDONED PACKAGES

If the provided shipping address and/or phone number is incorrect. Your package may not be able to be delivered. In this case the package will be returned to the sender (Aubert) at your expense. If you are not available during delivery attempts. Your package will be held at a local UPS center for you to pick up. However if you do not retrieve the package for any reason it will still be returned to the sender (Aubert) at your expense. For our international customers if you refuse to accept delivery of your package it will also be returned to Aubert at your expense. This includes shipping costs as well as any duty and tax that may have been incurred. These expenses will be deducted from the total refund amount.

Please note that packages held at customs will remain there for 30 days before being considered abandoned. If a customer chooses to abandon their package during this time. They forfeit their right to an exchange or refund for their order.

DAMAGED/OPENED BOX

If by chance your package arrives and it is damaged or has been opened we respectfully request that you take a photograph of the damage before inspecting the contents. It would be greatly appreciated if you could then proceed to file a claim with the courier who handled the shipment of your order. Furthermore we kindly ask that you reach out to us at help@aubertnobles.com regarding this matter.

PRODUCT LIABILITY DISCLAIMER

We want to ensure a smooth and secure delivery process for all our customers.

As part of our commitment to protecting your valuable purchases, we kindly request your cooperation with the following guidelines:

1. Delivery Confirmation: Upon receiving your order, we strongly advise you to inspect the packaging for any signs of tampering or damage. If you notice any discrepancies, please inform the delivery personnel immediately.
2. Signature Requirement: For high-value items and sensitive products, our company may require a signature upon delivery. This helps ensure that the package reaches the rightful recipient and reduces the risk of product theft.
3. Secure Delivery Location: Whenever possible, please provide a delivery address where someone trustworthy can receive the package. If you are unavailable during the expected delivery time, consider having the product delivered to your workplace or an alternate address.
4. Delivery Tracking: Utilize the delivery tracking information provided to monitor your package's status and estimated delivery time. This will allow you to be prepared for the package's arrival and prevent it from being left unattended.
5. Contact Customer Support: In the unfortunate event of a missing or stolen package, promptly reach out to our customer support team by pressing here. Our team will assist you in resolving the matter and initiating any necessary investigations.

Please be aware that while AUBERT takes every precaution to ensure the secure delivery of your products, we cannot be held liable for any product theft or loss that occurs after the package is successfully delivered to the address provided by the customer.

By accepting the delivery of your order, you acknowledge and agree to the above terms and conditions regarding product delivery and theft protection.

Thank you for your understanding and cooperation. We value your trust in AUBERT.

WE HAVE A 7-DAY RETURN POLICY, WHICH MEANS YOU HAVE 7 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.

In order to be eligible for a return. It is important that your item is in the same condition as when you received it. This means it must be unworn or unused. Have all tags attached. And still be in its original packaging. Additionally please make sure to have your receipt or proof of purchase on hand.

To initiate a return you have two options. You can either begin a return request on your orders page. Or you can contact us directly at help@aubertnobles.com. If your return is accepted we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please note that we cannot accept items that are sent back to us without first requesting a return.

If you have any further questions regarding returns please don't hesitate to reach out to us at help@aubertnobles.com. We are here to assist you with any concerns you may have.

DAMAGES AND ISSUES

Please remember to carefully examine your order upon receiving it. If you notice any defects, damages. Or if you receive the wrong item. We kindly ask you to reach out to us immediately. This will enable us to assess the issue and take appropriate action to rectify it.

EXCEPTIONS / NON-RETURNABLE ITEMS

Regrettably we are unable to accommodate returns for items on sale or gift cards.

EXCHANGES

If you would like to ensure that you receive the item you desire as quickly as possible one effective method is to return the item that you currently possess. Once your return is accepted. You can then proceed to make a separate purchase for the new item.

REFUNDS

Once we have received and inspected your return we will promptly notify you. Our notification will include information on whether the refund has been approved or not. In the event that the refund is approved. You can expect an automatic refund to be issued to your original payment method within 10 business days. It is important to keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.

IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, PLEASE CONTACT US AT help@aubertnobles.com

If your question is not answered below we kindly request that you reach out to us as we aim to provide you with the assistance you seek.